Due to our continued growth and development of new solutions we are again expanding our Client Delivery team. This is a rare opportunity to play a key and active role in a truly exciting, progressive and
unique company (www.creatio.org.uk).
Creatio are a small, flexible, informal and innovative company who provides IT software and consultancy services to the Education sector, with a focus on the Awarding Organisation (AO), End Point Assessment Organisation (EPAO), Training Provider (TP) and regulator markets; with the creatiogreen software used by a variety of well-known organisations. We are significantly expanding our market share and the range of products and services we offer to our core markets, whilst also diversifying into other sectors.
Our success as a company had been built around the quality of our delivery and importantly our reputation; which in turn is underpinned by our core values that are embedded into our work with clients and day-to-day behaviour:
- Be the Best - We aim to be the best system on the market and continually strive to enhance our solutions and improve our products and services.
- Client Focussed - We put client needs at the front of everything we do. We aim to fully understand their business so we ca work effectively with their teams to deliver real change and benefits.
- Looking for solutions – We have a positive ‘can-do’ attitude to solving problems and overcoming issues. There is rarely anything that is truly 'out of scope'.
- Have fun and enjoy - We make work as enjoyable and fun as we can and pride ourselves on having just the right mix of business and pleasure.
We are looking for a creative, self-driven professional who will embrace our core values and has proven experience in designing and implementing related business processes and delivering products and services.
The ideal candidate will have a good understanding of the AO and EPAO markets in particular and associated regulatory requirements. Importantly they will be comfortable with working with clients and their staff across different levels; from CEO’s to Board members to junior staff.
The post holder will work closely with the Head of Client Delivery & Management, other Account Managers and the Managing Director to support both new and existing clients – with particular focus and responsibility for clients predominately in the North of England. They will act as the dedicated Account Manager to specified clients and oversee the configuration and implementation of their version of the creatiogreen system and the ongoing management of their contract - meeting clients at their offices, during the development stage and post-implementation keep in touch (KIT) meetings.
The post holder must have a proven ability to understand different operational processes and ways of working in the Education sector to effectively and accurately propose and present aspects of the creatiogreen system to meet our client’s needs.
Overall you’ll be playing an important and varied role and will have the opportunity to regularly act on your initiative and suggest and contribute to the development of new features, services and solutions. The ability to consider and suggest new features is particularly important as we pride ourselves on constantly evolving and improving the creatiogreen system and service.
Full and on-going training in relation to the creatiogreen system and service and our internal processes will be provided.