Customer Service Officer

Jobs

Customer Service Officer

NCC Education

Manchester
Permanent - Full Time
Competitive depending on experience plus benefits

Summary of the role

The role

NCC Education provides IT and Business qualifications to partner centres throughout the world.  As Customer Service Officer you will maintain and develop relationships with our global partner centres to provide operational support throughout the assessment lifecycle, plan and deliver training to centre staff, ensure that centres adhere to NCC Education’s published standards and maintain centre records.

The role also involves account management including account reconciliation, payment queries and collection of outstanding fees.  The Customer Service Officer will manage the production and publication of activity schedules and handle certificate requests.

The Customer Service Officer will also provide cover for the Customer Services Executive on occasion dealing with the main telephone line, complaints management and new centre accreditation.

The candidate

You will ideally be a self-motivated and enthusiastic team player with experience in a customer facing role. You should be able to demonstrate organisational and prioritisation skills and a Customer Service qualification is desirable. The ability to work with customers to find mutually acceptable solutions while meeting deadlines is important and first-class interpersonal skills will help you to excel in this role.Excellent communication skills are essential in this role as is a working knowledge of Microsoft Office (Excel, Word and PowerPoint), CRM systems and Databases. 

What are we offering?

In return we offer a competitive salary depending on experience plus other benefits including an employer contributory pension scheme.

About NCC Education  

NCC Education is a global provider and awarding body of British qualifications. We provide the complete education solution to over 125 Partner Centres in more than 45 countries. By working in partnership with Centres and universities we provide students with affordable qualifications in Business and Computing from foundation through to degree, master's level and beyond.www.nccedu.com

How to apply

Apply online here or visit our careers page here

Closing Date

08.09.17