Customer Support Executive


Customer Support Executive

NCC Education

Didsbury, Manchester

Summary of the role

The role

NCC Education requires a Customer Support Executive to maintain and develop relationships with and deliver operational support to both current and new customers.

Your main responsibility will be to establish and maintain strong customer relationships with Accredited Partner Centres of NCC Education, and to provide first class administrative centre support, including proactively communicating with all internal and external customers.

You shall also provide support in all operational aspects of the assessment lifecycle and manage the implementation and maintenance of examination dates for centres.

You will be required to provide account management and operational training for customers, and to ensure customer adherence to published support service standards.

The candidate

We are keen to hear from self-motivated and enthusiastic individuals who have excellent organisational and prioritisation skills.

The ideal candidate should have at least 3 years of experience working in a customer facing environment, preferably with a customer service qualification. He/she should have good working knowledge of Microsoft Office and CRM systems/database. Excellent communication and inter-personal skills are essential to succeed in this role.

What are we offering?

In return, we offer a competitive salary, depending on experience, plus other benefits. This role will also offer you the opportunities to acquire and develop cross cultural experiences and competencies.

About NCC Education

NCC Education is a global provider and awarding body of British qualifications. We provide the complete education solution to over 170 Partner Centres, in more than 50 countries across the world. By working in partnership with accredited partner centres and universities, we provide students with affordable qualifications in Business and Computing from foundation through to degree, master's level and beyond.

How to apply

We are seeking direct recruitment. We are not seeking references from employment agencies. 

Apply online here or visit our careers page.

Closing Date