Development Officer (Senior)


Development Officer (Senior)

Institute of Commercial Management

Ringwood, Hampshire - Work from home up to 3 days a week and opportunities to travel inside and outside of the UK
£34,000 – 36,000

Summary of the role

Job Description

Core Duties. In this role you will be required to:

Identify and recruit consultants with specialist knowledge and skills to contribute to the development of qualifications and related products and co-ordinate their activity.

Plan and coordinate product development projects and manage external stakeholders and associates who are being utilised in product development activity to ensure they complete their element of the work or project on time and in the most cost effective way following ICM procedures

Conduct product review, implementing changes when appropriate and identify products to be withdrawn

Ensure that all assessments on all qualifications are carried out to a high standard in accordance with appropriate internal policies and external regulators and can withstand scrutiny by internal audit and key stakeholders

Proactively take forward new business opportunities, including partnerships and collaborations, recruitment of new centres and the development of qualifications and other products through personal contact, visits, market research and any other means

Keep abreast of policies and initiatives relevant to product development

Contribute to the marketing strategy in relevant areas in liaison with the ICM marketing team and support marketing activities including attending relevant events and centre visits to provide technical advice and guidance on products

Liaise with ICM Country Coordinators around the world in the development of new qualifications, supporting Centres, and guiding learners where necessary

Be a member of appropriate project teams and attend meetings as required to fulfil the role

Produce and present reports at Trustee meetings, management committees or other forums and meetings as required

Deal with customer enquiries relating to ICM qualifications

Travel within the UK and overseas on ICM business and work unsocial hours or stay over in hotel accommodation as the job requires

Contribute as required to regulatory compliance and engage with other processes including business continuity, risk management and the internal audit process

Contribute to the improvement of customer service

Key Attributes


  • Degree or equivalent professional qualification, or significant professional experience and excellent track record
  • Excellent project management skills
  • Demonstrable commitment to a high standard of customer service
  • Excellent verbal and written communication skills
  • Proven ability to work effectively, independently and as a member of a team
  • Ability to organise and Experience of successful curriculum development


  • Evidence of current Continuing Professional Development
  • Teaching expertise
  • Understanding of awarding organisation procedures and processes and the requirements of qualification regulatory authorities
  • Relevant postgraduate professional qualifications

How to apply

The application process would be to email with a covering letter and supporting CV or alternatively visit our vacancies page on our website and apply via the website at

Closing date

8 December 2018

Closing Date