Quality Assurance Advisor


Quality Assurance Advisor

Skillsfirst Awards Ltd

Fort Dunlop, Birmingham
£22K dependent upon experience

Summary of the role

Skillsfirst Awards is an awarding organisation committed to designing, developing and certificating a diverse range of nationally recognised qualifications. The design and development of our qualifications make a genuine difference, inspiring people to fulfil their personal goals and drive their careers forward. 

We are exceptionally proud to say that more than 350,000 learners in the UK have achieved a Skillsfirst qualification since the company first launched in 2010. Our aim is to ensure that working at Skillsfirst Awards is a rewarding experience. We look to recruit dynamic, enthusiastic, motivated people to work with us. 

We recognise that it is important for our team to have a solid understanding of the products and services we provide, therefore all new team members will be provided with full training and support.

The purpose of this role is to manage and monitor the quality assurance process within Skillsfirst recognised centres, in accordance with regulatory requirements including:    

  • Responding to telephone enquiries
  • Review, analyse and process centre recognition/qualification approval applications
  • Manage and monitor external verification visits to centres
  • Analyse external verifier reports to identify potential non-compliance/ malpractice/maladministration, in accordance with regulatory and Skillsfirst requirements in line with organisational policy and procedures.
  • Ensure all  External Verifier decisions meet regulatory/Skillsfirst requirements and any sanctions necessary are applied, safeguarding the integrity of the qualifications
  • Cultivate a holistic view of the centre’s quality assurance performance through the analysis of External Verifier reports, learner data and further relevant external intelligence
  • Ensuring all centre records are maintained including all communications
  • Participation of internal and external audits
  • Support the Customer Service Team Leader during malpractice/maladministration investigations
  • Contribute to the annual review of the external verifier’s performance
  • Attend meetings as and when appropriate
  • Deliver training to customers in the use of systems and processes (on and off-site)
  • Review, analyse and resolve reasonable adjustments, special considerations and appeals in accordance within the organisations KPIs and standard policies/operating procedures

 The key competencies required are:
  • Quality assurance i.e A1 or TAQA Level 3 Certificate in Assessing Vocational Achievement essential
  • Experience in a customer facing role essential
  • Attention to detail critical
  • Ability to work independently
  • Excellent organisational skills
  • Ability to work to agreed timescales
  • Work well under pressure
  • Maintain and develop effective working relationships,               internally and externally
  • Strong communication skills
  • Working knowledge of Microsoft Office applications

How to apply

If you are interested in moving your career forward and would like to apply for this post, please send your CV and a covering letter to nicholamcteague@skillsfirst.co.uk

Skillsfirst Awards is an equal opportunities employer and encourages applications from people of all backgrounds and ages.

Interviews will take place on Wednesday 19 April at the Skillsfirst office

Closing Date