Sector Manager Hospitality and Retail


Sector Manager Hospitality and Retail


12 month fixed term

Summary of the role

Pearson has a long and successful history and leads the way in the development of its vocational and work-based learning qualification offer across the majority of sectors and at all levels. Our qualifications are developed against world class benchmarks to ensure that we equip learners with the underpinning knowledge, skills, and behaviours needed for them to be successful in their careers. We also make sure that we support those delivering our qualifications with high-quality learning solutions and continuous professional development: a fully integrated approach to teaching, learning, and assessment.  Alongside these developments, we complement our offer by ensuring that, for the future, our solutions are offered digitally. At this time of significant change in the education system and the move to develop differentiated pathways for learners, we need to ensure that we continue to be the leading brand and are at the forefront of providing innovative solutions.

Our focus is applied, technical and professional qualifications, holistic apprenticeship and other tender solutions, integrated teaching and learning support and digitally-enabled learning support and assessment. This role is responsible for Pearson’s integrated offer and the securing and growing of our market share for the allocated sector or sectors. It will lead development and delivery of a coherent strategy for the sectors the role is responsible for across all our customers (colleges, training providers, employers, and schools).

Key Accountabilities:

  • To maintain a deep and coherent understanding of teaching, learning and assessment for a sector/sectors through close liaison with sector stakeholders in the Hospitality and Retail sector
  • To maintain a deep understanding of customer needs and market dynamics for a sector/sectors through close liaison with sector customers (colleges, training providers, employers, and schools)
  • To lead development of the business strategy for qualification and end-point assessment developments and tenders in a sector/sectors
  • To provide a best-in-class customer experience through the free surround, events and information we provide to our customers throughout the lifecycle, continually improving that experience in a sector/sectors
  • To contribute to the growth strategy of our vocational and work-based learning portfolio and the continual improvement of how we do things as a department and as a wider business.
  • To build good understanding and relationships throughout Pearson so colleagues deliver a best-in-class customer experience 

Essential skills, qualifications, and experience:

  • Qualified to degree level or equivalent
  • Experience and understanding of qualifications and the UK education market and environment (e.g. colleges, private training providers, employers, professional bodies)
  • Experience and understanding of the Hospitality and Retail sectors

Desired behavioural competencies:

  • Virtual team and people leadership and management skills
  • Strategic thinking skills: the ability to think strategically, identify attractive market segments and key sources of competitive advantage, and to balance a strong commercial focus with regulatory and legal requirements, assessment reliability/validity and operational requirements to create solutions for customers that are practical and have competitive advantage
  • Creative thinking and customer empathy: the ability to articulate new propositions based on customer needs
  • Relationship building: in particular, with customers, employers, professional bodies, commercial partners, government agencies and within Pearson
  • Communication, networking and influencing externally and internally (in particular to work effectively with colleagues in Pearson across different sites and within a matrix structure)
  • Commercial and financial planning skills: the ability to plan and monitor revenue and profit
  • Organisational and project management skills

How to apply

If you would like to apply for this role please follow the link below; 

Closing Date