YMCA is arguably the most recognisable and iconic of all global charity brands - trusted throughout the world to deliver outstanding, innovative and socially responsible activities for young people and the wider community. The YMCA movement started with us - Central YMCA. Throughout our nearly 200-year history, we’ve worked towards a world where people are happy, healthy and more fulfilled.
We strive to reach that goal through creative and appealing health, wellbeing and education programmes. These range from professional fitness qualifications through to apprenticeships - everything from childcare to horticulture! - as well as awarding qualifications to educational institutions in the UK and abroad. Then, of course, there’s our famous Club in central London, which is at the epicentre of contemporary wellbeing thinking and practice.
The Central YMCA Awards team was the first organisation to award qualifications in the fitness and leisure industry. Today, our award-winning e-learning and digital technology has seen us remain at the forefront of the industry. We provide a range of qualifications and learning resources that enable individuals to build a career across a variety of sectors, and for established professionals to further develop their skills.
The Customer Support team offers exceptional service to all YMCA Awards clients. We’ve just launched our new corporate strategy and we have some bold ambitions, so this is an exciting opportunity for a motivated, results driven individual to be a part of it!
The Centre Support Specialists form a vital part of our business. They provide exceptional support to customers looking to deliver, or already delivering, YMCA Awards products and services and to learners using them.
You will be passionate about delivering an outstanding level of customer service, have an upbeat and outgoing personality and be able to work well within a team environment. You will also be able to:
Develop and maintain strong working relationships with customers and other stakeholders; Understand the products and services and promote these to existing and new customers; Work with others across the operation and wider charity to ensure a streamlined service is provided at all times; Keep up to date records of correspondence with customers; Be flexible, and process a variety of administrative tasks; and keep our database up to date and accurate with customer information.
Are you up for the challenge? You will have excellent communication, interpersonal and rapport-building skills. You will also need:
To manage your workload, to accurately complete varied tasks within an agreed timeframe; To have strong listening and problem-solving skills to deliver excellent service; and to have strong IT skills, including Microsoft Office Packages and CRM systems.