Academy Training Course: Malpractice investigation interviewing and management (Day 2)
March 16 @ 11:00 am – 4:00 pm
This course builds on the foundations of the Day 1 Introduction to Malpractice training course and provides delegates with an understanding of the different types interview techniques that can be applied during malpractice investigations, i.e. cognitive interviews and conversation management techniques. Delegates will have the opportunity to observe these techniques and learn how to apply them to malpractice investigations.
The course will be taught entirely online through a combination of live input and online training materials.