Supporting Excellence

The national learning and professional resource for the awarding and assessment industry, providing support for the provision of high-quality qualifications and assessments.

Handling Enquiries, Complaints and Appeals

Handling enquiries, complaints and appeals

This course is for those that have overarching responsibility for the operation of effective procedures and processes and are accountable to the regulator. You may be a manager or team leader responsible for handling one or more of enquiries, complaints and appeals or be part of a team that is expected to handle any such issues effectively and with clarity and competence.

Indicative agenda